About Us

About us


Our goal is to revolutionise the way property is sold and bought in the UK. We believe in a clear and transparent process, and for property sales to be EASY, FREE and FAST


Who are we?

Smart Auction UK is owned and managed by property professionals with over 300 years combined experience in lettings, selling properties and lands.


Prior to Smart Auction UK being born, we have been in the property industry for a number of years and we were growing tired of the long processes, complicated jargon and useless estate agents. Picking up after the property crisis in 2008, there was a considerable number of investors that wanted to buy properties and a lot of individuals that wanted to sell. We believed it could be done better, quicker, easier and a whole lot cheaper.


Therefore, in 2009 we set out to change things. We started out as auctioneers offering zero fee sale of any kind of properties across the UK from our one location in Nottingham city centre. From the outset, our goal was to offer a more dynamic and innovative service to sellers and buyers, than was offered in the market previously. We worked our socks off, and with our small but increasing team of experts, we soon became the leading independent auctioneers locally and across the UK.


Over time, we expanded our branches to six different locations and are now located in: HQ Manchester, Birmingham, Cardiff, Chester, London, Newcastle and Nottingham. Apart from our staff working in these locations, we partner with over 3,500 independent estate agents and over 600 partner branches all over the UK, who can travel to you, even in the most remote locations. In 2022, we increased the number of employees bringing that same fresh, personal and local approach and in 2024, we are set to expand again.


How we evolved

We are continuing to grow as our reputation for dealing honestly, fairly and for going out of our way to achieve the very best we can for every client, is spreading. We believe our service is second to none and what really makes us stand out – and we want more people to be able to experience it.


We are proud to have a committed team of experts on hand to guide our clients through their property and land sales and purchases. Our team has vast market knowledge of the property and land sector, and can accommodate you from the smallest sale of a single room or parking space to the most complex transactions of mansions, business premises and even lighthouses!


When we set out on this journey, we didn’t anticipate what we were starting. We have evolved so much over the years - we have successfully helped our clients sell the most beautiful and characteristic properties, and are selling more and more properties every week.


For us, creating an easy and stress-free house transaction is at the heart of our business. Whether it is buying a property to live in or rent, selling a unique property, an investment to purchase, or ensuring the efficient management of a block, every move matters to us.


We are able to help sell the following types of properties:


Residential: Barn Conversion, Bungalow, Character Property, Cottage, Derelict Properties, Detached, Garage, Holiday Home, Link-Detached, Land, Lower Flat, Maisonette, New Build/House, Pair of Flats, Portfolio, Room, Semi-Detached, Studio, Terraced Property, Townhouse, Upper Flat.


Commercial: Drinking Establishment (e.g. Bar), Educational Property, HMO, Hot Food Takeaway, Hotel, Industrial (e.g. Warehouse), Island, Land and Development, Leisure, Lighthouse, Offices, Parking Spaces, Restaurants, Retail and more.


Who should use us?

Due to our reputation and size, we are able to offer our service nationally and internationally (latter for buyers), and have clients in large cities and towns, all the way down to small villages and rural places, all over the world. We have a vast network of estate agent partners all over the UK that can travel to even the most remote locations to meet with you, and help sell your property.


We serve a wide range of clients, from commercial investors and landlords to individual homeowners all over the UK. We believe that our commitment to getting to know each of our individual client’s needs and motivations and putting our heart and soul into each sale and purchase is what makes us stand out. 


What we stand for

We believe in honesty, respect and humility. We believe this best fosters genuine and lasting relationships, which are of upmost importance to us and what we have built our business on.

We are upfront about the process of selling and buying with us, and any costs associated along the way (free for sellers). We know how it feels to be struck with hidden fees and unclear terms and conditions, and that is not the way we believe true and fair business is conducted. 


We live and breathe our values both externally to clients, and stakeholders and internally to our employees and always make sure they are at the forefront of all decisions and considerations in our business.


We want to make sure that our clients receive an outstanding service, and to do that, we also need to foster a team of superstars. We know that the best people, want to work for the best companies, so we take real care of our employees and reward them well for their hard work and commitment. 


We fully understand and live by “take care of your employees, and they will take care of your business” which has resulted in massive success over the years and also a lot of happy clients.


If you would like to find out anymore information about us, our processes to sell or process to buy, or any other questions you may have, contact one of our superstars by clicking the contact us button below. 




Our values

Honesty

Honesty and transparency is at the heart of everything we do. We believe being upfront and forthcoming with information, insights, and processes, which makes for more genuine and trusting business relationships. By creating a culture where truth is at the forefront of what we do, we have built trust with clients, employees and stakeholders, and can fully connect over our highs and our lows.

Respect

We believe in going beyond simply being polite. We respect everyone - from clients, employees and all of our stakeholders. By treating everyone with dignity, and acknowledging everyone’s unique contributions, opinions and backgrounds without judgement, we are fostering a safe and positive environment that boosts innovation and creativity.


Humility

We recognise that we would not be where we are without contributions from our clients and employees. We recognise we are all humans with our own weaknesses, and are always open-minded towards different perspective and ideas without judgement. We recognise that there is always more to learn, and think self-awareness of limitations helps us grow and learn to be better for our clients and employees.

Relationships

We understand the importance of building relationships - as this is how our business was born and blossomed. We know that people make the world go round, and we intentionally want it to go even rounder for everyone. We believe in treating everyone as equals - human to human, and making sure everyone is understood, equal and valued in our relationships. We know relationships can last a lifetime, and that’s what we are aiming for.

Happiness :)

We want to create a happy and positive environment to which clients and employees are drawn to and hopefully stay with us forever. We care about each individual we deal with, and value their opinions and contributions to our business and how we can improve – to in turn be even better for them. There is a lot of joy to go around, and we want to spread it far and wide.

Why choose Smart Auction UK?

We have built this success by approaching every sale with real care and attention, and continue to do so with every single client and stakeholder we deal with. We strongly believe in building relationships with every single one of our clients, whether you are a one-time seller or a repeated buyer, we treat everyone the same and offer our undivided attention to you during your time with us.


We are a dedicated team of experts, who go into every transaction wanting to fully understand your needs, motivations and what is actually important to you, and provide bespoke service to suit your needs. When we completely understand you, we are confident that we are able to provide the best possible service to you.


Want to sell your property fast? No problem. Want to sell it for the best possible price? Sure. Want the best of both worlds? You have come to the right place!


What if my property is not suitable for auction? Not a problem. We are always open and honest, and we will tell you the truth about whether: it is the right time for you to sell or not, whether auction is the best process for you or whether something else may benefit. We do not pressure you into selling with us. We are nothing like the typical estate agents you may have come across. We value great business relationships, and know, that by providing you as much information and insight as possible, you can decide if we are the best option for you to sell or buy your house with. If not now, then no worries, we will probably speak in the future.


What if you are completely new to this, and aren’t quite clear on your options about selling a house? Everyone is expected to know the process, but few actually do. Many people just smile and nod and hope for the best. We go through all the basics every time, so we know we are all on the same page. We outline your obligations, ours, and all others in this business relationship, and don’t just send you away with the paperwork.


We understand people come to us from all walks of life, and often in difficult and stressful situations. A house sale alone can be very demanding, therefore we want to take as much stress away from you as possible. We will manage the whole process, give you regular updates and chase anyone necessary, without having to be chased ourselves. Let us do the stressing for you.


People who need to sell their properties fast, will especially benefit from our service, as we are experts in fast and effective communication as well as making your property our priority and getting the job done. We proactively go out to our online and offline markets, and don’t just hope for the best and for a buyer to come along. That is why we are so successful.


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